Complaints Procedure Ooms & Partners

As an office, we do everything we can to provide you with the best and correct service. Despite of our efforts it can still happen that a mistake is made (nothing human is strange to us) or that you are not satisfied with our organization for other reasons. When this is the case we invite you to let us know. We assume that your complaint is made in good faith and expresses genuine and well-founded concern. We will therefore take your complaint very seriously. In addition, your complaint gives us the opportunity to correct any errors and improve services where possible.

Many complaints arise due to misunderstandings, which can often be rectified in a good conversation. We therefore prefer a conversation. In addition, this also gives us a better picture about the nature of the complaint and the way in which it came about.

We request that you complete the complaint form. You can use for this our complaint form, which you can download from our website. You should then address this to our compliance officer Mr M.A.H.G.M. Ooms.

We aim to respond substantively to the complaint within 10 working days. If it takes longer, you will always receive a message and we will inform you about the further procedure.

Finally, we would like to inform you that, with a view to professional regulation, we record complaints and include these in the evaluation of our quality system. Of course we will treat the information carefully and confidentially